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Patient Records

From March 2015 you will be able to access some of your medical Records online!

The Electronic Prescription Service (EPS)

Posted:3 October 2014

A new way to get your prescriptions goes LIVE at Oakhill MedicalPartnership on Tuesday 11 November 2014.

The Electronic Prescription Service gives you the chance to change how we send yourprescription to the place you choose to collect your medicines from. All youhave to do is ask your local pharmacy.

If you collect your repeat prescriptions from us you willnot have to come to the practice to pick up your paper prescription. Instead, we will send itelectronically to the pharmacy you choose. You will have more choice about where to get your medicinesfrom because they can be collected from a pharmacy near to where you live, work or shop.

Telephone Systems

Later in the year we hope to install a new telephone system. At present we have 3 telephones in the reception area, with the new system we will be able to take calls elsewhere in the building so you will not wait as long to have your call answered. This is a direct response to feedback from yourselves indicating that we need to answer the telephone more promptly.


Missed Appointments

In September 56 appointments were missed due to patients failing to attend or cancel their appointments. This is 454 minutes of clinical time. 

If you cannot attend your appointment or no longer need it, please contact the surgery to cancel, we always have a waiting list and somebody else could have the appointment.

If patients persistently fail to attend or cancel, they will be removed from the practice list.

Unplanned Admissions

We have introduced a new service for our most vulnerable patients who are at high risk of unplanned hospital admissions and would benefit from more tailored, active support from the practice.

These patients will have a named GP and a Care-Coordinator, if you are identified as a suitable patient for this service we will let you know. You may still see your clinician of choice even if they are not your named GP for this service.

Youdo not need to take any further action, but if you have any questions, or wish to discuss this further with us, please contact us at the surgery

(Site updated 30/10/2014)
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