From March 2015 you will be able to acess some of your medical Records online!
Later in the year we hope to install a new telephone system. At present we have 3 telephones in the reception area, with the new system we will be able to take calls elsewhere in the building so you will not wait as long to have your call answered. This is a direct response to feedback from yourselves indicating that we need to answer the telephone more promptly.
In August 30 appointments were missed due to patients failing to attend or cancel their appointments. This is 375 minutes of clinical time. Though much better than the 49 missed appointments in July this still falls short of our target.
If you cannot attend your appointment or no longer need it, please contact the surgery to cancel, we always have a waiting list and somebody else could have the appointment.
If patients persistently fail to attend or cancel, they will be removed from the Practice list.
We have introduced a new service for our most vulnerable patients who are at high risk of unplanned hospital admissions and would benefit from more tailored, active support from the Practice.
These patients will have a named GP and a Care-Coordinator, if you are identified as a suitable patient for this service we will let you know. You may still see your clinician of choice even if they are not your named GP for this service.
Youdo not need to take any further action, but if you have any questions, or wishto discuss this further with us, please contact us at the surgery
(Site updated 18/09/2014)