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Friends and Family Test

We started collecting data from December, the results so far are displayed on this graph. If you would like to add your views you can do so in the practice waiting room using one of the cards displayed or using the touch screen monitor, on System Online for those of you that book appointments and order prescritions online, or by clicking the heading on the right hand side.

 

Premises

We are growing! in February we are having a meeting room converted into 2 clinical rooms upstairs, there will also be a lift installed. This will enable us to provide more services and allow you to be seen at your practice for services we have historically had to refer you elsewhere for.

Waiting Room

We are hoping to purchase some waiting room chairs for patients who are elderly and/or frail who would benefit from a higher chair with arms to assist them getting into or out of the chair. We welcome feedback on the sample chair that is currently in the waiting room so please feel free to have a try and let us know what you think.

Accident and Emergency Attendance

The Graph below is intended to show that unlike other practices, our A & E attendances have not risen dramatically over Christmas/Winter

Patient Records

From March 2015 you will be able to access some of your medical Records online!

The Electronic Prescription Service (EPS)

Posted:3 October 2014

A new way to get your prescriptions goes LIVE at Oakhill Medical Practice on Tuesday 11 November 2014.

The Electronic Prescription Service gives you the chance to change how we send your prescription to the place you choose to collect your medicines from. All you have to do is ask your local pharmacy.

If you collect your repeat prescriptions from us you will not have to come to the practice to pick up your paper prescription. Instead, we will send it electronically to the pharmacy you choose. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

 

Missed Appointments

In December 42 appointments were missed, This is 500 minutes of clinical time. 

If you cannot attend your appointment or no longer need it, please contact the surgery to cancel, we always have a waiting list and somebody else could have the appointment.

If patients persistently fail to attend or cancel, they will be removed from the practice list.

 

 

Unplanned Admissions

We have introduced a new service for our most vulnerable patients who are at high risk of unplanned hospital admissions and would benefit from more tailored, active support from the practice.

These patients will have a named GP and a Care-Coordinator, if you are identified as a suitable patient for this service we will let you know. You may still see your clinician of choice even if they are not your named GP for this service.

Youdo not need to take any further action, but if you have any questions, or wish to discuss this further with us, please contact us at the surgery

(Site updated 20/03/2015)
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